Resident Resources
Quick access to your Resident Portal, online payments, maintenance requests, and helpful AppFolio resources.
Resident Portal
Access your account, make payments, view documents, and manage your information.
Online Portal Help
Learn how to access and use features available through the AppFolio Online Portal.
Maintenance Requests
Submit and track maintenance requests securely through the Resident Portal.
Resident Portal Access
Use the secure AppFolio Online Portal to pay rent, submit maintenance requests, review payment history, and access important documents.
Step One: Activate Your Account
Pacific Rose will send you an AppFolio Online Portal activation invitation by email or text message. Select “Activate Now” and create a secure password for your account.
Step Two: Access Your Portal
Sign in using your registered email address and password. You can bookmark the portal or use the AppFolio mobile app for convenient access.
Step Three: Manage Your Account
Use the portal to make payments, submit maintenance requests with photos, monitor request status, view documents, and update your contact information.
Resident Frequently Asked Questions
Find answers to common questions about payments, maintenance requests, documents, account information, and emergency assistance.
How do I access my Resident Portal?
Select the Resident Portal button on this website. Sign in using the email address and password associated with your AppFolio account. New residents must first activate their account using the activation invitation sent by Pacific Rose.
How do I submit a maintenance request?
Sign in to the Resident Portal, open the Maintenance section, and select Request Maintenance. Describe the issue, attach photos when helpful, provide permission-to-enter information, and submit your request.
How can I pay rent online?
Sign in to the Resident Portal and select Pay Now from the Home or Payments section. The payment methods available to you, along with any applicable transaction fees, will be displayed before you submit the payment.
Can I establish automatic rent payments?
If autopay is available for your account, open the Payments section and select Set Up Autopay. Review the payment amount, processing date, payment method, and any applicable fees before completing the setup
Where can I view my lease and other documents?
Sign in to the Resident Portal and open Property Details to view available lease documents. Other documents shared by Pacific Rose may appear in the Shared Documents section.
How can I update my contact information?
Sign in to the Resident Portal, open Account Profile, and update the available contact information associated with your account.